The delaying of nsfas service delivery and rejecting academically deservering students from receiving funding

The issue of awaiting academic results and when we call them they said they don't know how we will be attended.So since closing date is around the corner and we don't have any registration fee that means we will also lose the space?Also why someone will move from awaiting academic eligibility check to awaiting academic results?When I ask nsfas consultant she said those 2 stages are not different.